Complaints Terms and Conditions

1. Acceptance of Terms

By submitting a complaint through our website, you acknowledge that you have read, understood, and agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from submitting a complaint.

2. Purpose of Complaints

Complaints are intended to help us identify areas for improvement in our Hajj and Umrah packages, pilgrimage guides, or Islamic shop items. We take all feedback seriously and strive to resolve issues promptly.

3. Content Guidelines

Your complaint should be respectful, truthful, and relevant to your experience with Crown Umrah. We reserve the right to reject or remove any content that:

• Contains offensive, inappropriate, or disrespectful language.
• Promotes any form of discrimination or hate speech.
• Includes personal information about others without their consent.
• Is unrelated to our services or products.

4. Investigation and Resolution

All complaints will be reviewed by our team, and we may contact you for further details if necessary. We aim to resolve complaints within 14 business days, though complex issues may require additional time.

5. Privacy and Data Protection

We respect your privacy and will handle your personal information in accordance with our Privacy Policy. Your email address and other personal details will not be shared publicly without your consent.

6. Moderation and Approval

All complaints are subject to moderation before being processed. We reserve the right to edit or reject any submission that does not comply with our guidelines.

7. No Guarantee of Outcome

While we strive to address all complaints fairly, submitting a complaint does not guarantee a specific outcome or resolution. We will, however, make every effort to resolve your issue to your satisfaction.

8. Changes to Terms

Crown Umrah reserves the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed.

9. Contact Us

If you have any questions or concerns about these terms and conditions, please feel free to contact us at [email protected].